"The tutor is the primary customer-facing representative of the online learning provider and the main point of contact for learners. The tutor casts a much-needed 'human' eye over the online learning process, filling in the gaps that are left by self-study alone. But what exactly are the responsibilities of the tutor? Is tutor even the right term? In this article, Clive Shepherd takes a look at three potential roles for the tutor - as subject expert, coach and assessor - and at the skills the tutor will need to display to function effectively online."