Link to article
Adaptive Path's Lane Becker argues that it is important to have the right usability testing mindset. According to him, "Ninety percent of all usability testing performed on Web sites is useless."
Here are some points that he makes:
- Usability testing should focus more on the context and not on the metrics.
- Usability testing is design, not QA.
- Usability testing should be a core competence owned by the design team.
A short, but useful article worth reading. It might save you a lot of time on useless usability testing, and open your mind to new and more creative ways in improving your website or portal design.